Frequently Asked Questions (FAQ)
Lovely greetings from Yuanjia's Lovely Corner! If you have inquiries about your furniture, you've landed in the perfect spot. Explore our tailored FAQs for answers, and if you still need assistance, reach out to us at service@yuanjiaslovelycorner.com.
1. Where is my furniture?
Anticipate your furniture within the specified delivery timeframe. Our standard delivery window is 1-3 business days. If you haven't received it by then, connect with us at service@yuanjiaslovelycorner.com for a swift resolution.
2. It's been 3 business days, and my furniture hasn't arrived. What's next?
Our sincere apologies for any delay. First, check the track & trace. Occasionally, customs may cause a slight hiccup. Give it one more day – in 95% of cases, it arrives. If not, after 3 business days and 2 extra days, let's talk, and we'll find a solution together.
3. Where's my furniture's track & trace code?
Once shipped, your track & trace code arrives within 8 hours. Double-check your spam folder – our emails might be hiding there. Keep in mind it may take a few days for your Track & Trace to activate.
4. How do I track my furniture order?
Utilize the Track & Trace number from the email we sent you. Enter it on our Track & Trace page to stay updated on your delivery's status.
5. Not satisfied with your furniture?
Drop us a message with details and photos/videos of the issue. We'll assist you promptly.
6. Can't find what you're looking for in the FAQs?
Have a specific question or suggestion about our furniture? Check our FAQs first; most queries find answers there. If not, don't hesitate to contact us.
We aim to respond within 12 hours due to a high volume of customer service emails. Your patience is valued. If your answer isn't in the FAQs, reach us through the contact form below or email us at service@yuanjiaslovelycorner.com.
Thank you for choosing Yuanjia's Lovely Corner – where your furniture journey is our top priority!
1. Where is my furniture?
Anticipate your furniture within the specified delivery timeframe. Our standard delivery window is 1-3 business days. If you haven't received it by then, connect with us at service@yuanjiaslovelycorner.com for a swift resolution.
2. It's been 3 business days, and my furniture hasn't arrived. What's next?
Our sincere apologies for any delay. First, check the track & trace. Occasionally, customs may cause a slight hiccup. Give it one more day – in 95% of cases, it arrives. If not, after 3 business days and 2 extra days, let's talk, and we'll find a solution together.
3. Where's my furniture's track & trace code?
Once shipped, your track & trace code arrives within 8 hours. Double-check your spam folder – our emails might be hiding there. Keep in mind it may take a few days for your Track & Trace to activate.
4. How do I track my furniture order?
Utilize the Track & Trace number from the email we sent you. Enter it on our Track & Trace page to stay updated on your delivery's status.
5. Not satisfied with your furniture?
Drop us a message with details and photos/videos of the issue. We'll assist you promptly.
6. Can't find what you're looking for in the FAQs?
Have a specific question or suggestion about our furniture? Check our FAQs first; most queries find answers there. If not, don't hesitate to contact us.
We aim to respond within 12 hours due to a high volume of customer service emails. Your patience is valued. If your answer isn't in the FAQs, reach us through the contact form below or email us at service@yuanjiaslovelycorner.com.
Thank you for choosing Yuanjia's Lovely Corner – where your furniture journey is our top priority!