Refund policy
At Yuanjia's Lovely Corner, we prioritize your satisfaction with every purchase. We understand that circumstances may require returns or exchanges. Please review our return policy below for a seamless and hassle-free experience:
1. Eligibility for Returns:
- Products must be returned within 30 days from the date of purchase.
- Items must be unused, undamaged, and in their original packaging.
2. Non-Returnable Items:
- Customized or personalized items.
- Clearance or final sale items.
3. Return Process:
- Contact our Customer Service team at service@yuanjiaslovelycorner.com to initiate the return process.
- Provide your order number, the reason for the return, and any supporting photographs if applicable.
4. Return Shipping:
- Customers are responsible for return shipping costs, unless the item is defective or damaged upon receipt.
- We recommend using a trackable shipping method to ensure your return is received.
5. Inspection and Refund:
- Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- Refunds will be processed within 5 business days of receiving the returned item.
6. Exchanges:
- If you wish to exchange an item, please indicate the desired replacement when contacting Customer Service.
- Exchanges will be processed once the returned item is received and inspected.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with supporting photographs.
- We will arrange for a replacement or refund, including any applicable shipping costs.
8. Store Credit:
- Customers may choose to receive store credit for returned items, which can be used for future purchases.
By shopping at Yuanjia's Lovely Corner, you agree to adhere to the terms outlined in this return policy. If you have any questions or concerns, please don't hesitate to contact our Customer Service team at service@yuanjiaslovelycorner.com. We appreciate your business and aim to provide a positive shopping experience.
1. Eligibility for Returns:
- Products must be returned within 30 days from the date of purchase.
- Items must be unused, undamaged, and in their original packaging.
2. Non-Returnable Items:
- Customized or personalized items.
- Clearance or final sale items.
3. Return Process:
- Contact our Customer Service team at service@yuanjiaslovelycorner.com to initiate the return process.
- Provide your order number, the reason for the return, and any supporting photographs if applicable.
4. Return Shipping:
- Customers are responsible for return shipping costs, unless the item is defective or damaged upon receipt.
- We recommend using a trackable shipping method to ensure your return is received.
5. Inspection and Refund:
- Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- Refunds will be processed within 5 business days of receiving the returned item.
6. Exchanges:
- If you wish to exchange an item, please indicate the desired replacement when contacting Customer Service.
- Exchanges will be processed once the returned item is received and inspected.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with supporting photographs.
- We will arrange for a replacement or refund, including any applicable shipping costs.
8. Store Credit:
- Customers may choose to receive store credit for returned items, which can be used for future purchases.
By shopping at Yuanjia's Lovely Corner, you agree to adhere to the terms outlined in this return policy. If you have any questions or concerns, please don't hesitate to contact our Customer Service team at service@yuanjiaslovelycorner.com. We appreciate your business and aim to provide a positive shopping experience.